Shipping policy

Shipping

Averinelle
Franz Rudolf Heger
Feldbergstraße 6, 65550 Limburg an der Lahn, Germany
Email: info@averinelle.store
Phone: +49 2742459644

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Treadmills and machines

Treadmills, ellipticals, climbers and the air bike are heavy and ship on a pallet. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not up stairs or into the room. A treadmill can exceed 100 kg boxed — have help and check it fits through your doors. Mats, lubricant and feet pads ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.